Shipping & Return Policy

Time to ship

Carytown Optical deals in high value designer brand eye glasses and allow seven business days for the manufacturing of your prescription lenses and preparation of the order to ship from date of purchase.

Shipping

Carytown Optical provides FREE shipping worldwide. View countries we ship to - click here. UPS will deliver your order using UPS second day air domestically in the United States and we deliver UPS Priority international worldwide. NO CHARGE.

If you would like to arrange overnight shipping please call us or email us. Frame orders are not always available for immediate shipment and can take up to two to three weeks if a frame is on back order. Remember that we carry some of the world's finest eyewear that are often handmade from small artisan shops. They are worth the wait!! We will always let you know of the time you are to expect in receiving your very special order.

Your package will be insured and we will provide you with a tracking number. We will also update you with emails on the status of your order.

Shipping takes place on regular business days and hours, Monday through Friday excluding National holidays.

UPS does not ship to P.O. Boxes!

To be eligible for a return/exchange must be returned within 7 days. The item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not send your purchase back to the manufacturer. Once your return/exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We cannot process a refund if

(1) eyeglasses or their complimentary accessories are not in their original merchantable condition;
(2) glasses with prescription lenses added;
(3) after more than 30 days of date of purchase. Our 100% Satisfaction Guarantee means that you can trust Carytown Optical to provide you with high quality, designer brand name eyeglasses.
A minimal administration fee will be applied for any items returned or exchanged which is (1) $25$ per frame for U.S. Domestic Orders; and (2) $50 per frame for International Orders.
To return your product, you should mail your product to 20 S. Nansemond Street Richmond, VA 23221 with delivery receipt. Please call customer service at (804) 353-7665, in advance to obtain an RMA number.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Shipping Internationally (outside of the United States)

The policies of each country and the import fees vary. You may incur shipping delays due to customs and you may be liable for import/duty fees. This is regulated by each individual country and we are not responsible for these additional import fees. We strongly suggest that you do your own investigation into your country’s policies and fees. It is also possible that it will not apply to you and your eyewear purchase.

UPS international shipments take approximately 7 days. Depending on your location and your country's customs delays it may take longer.

Cheers! and here is to wearing Spectacular Spectacles

Returns/Exchanges

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not send your purchase back to the manufacturer. Once your return/exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We cannot process a refund if (1) eyeglasses or their complimentary accessories are not in their original merchantable condition; (2) glasses with prescription lenses added; (3) after more than 30 days of date of purchase. Our 100% Satisfaction Guarantee means that you can trust Carytown Optical to provide you with high quality, designer brand name eyeglasses.

A minimal administration fee will be applied for any items returned or exchanged which is (1) $20 for U.S. Domestic Orders; and (2) $40 for International Orders.

To return your product, you should mail your product to 20 S. Nansemond Street

Richmond, VA 23221 with delivery receipt. Please call customer service at (804) 353-7665, in advance to obtain an RMA number. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Warranties

Carytown Optical offers a 1 manufacturer warranty on defects on frames and lenses. For all warranty issues please contact our Customer Care representatives (804) 353-7665 for further instructions. In the case of defective lenses, please contact us immediately. If lenses are deemed by the manufacturer to be defective, we will issue you a refund.

Contact Information

Questions about the Shipping or Returns should be sent to us at info@carytownopticalonline.com or by using the for on our Contact Us Page.